DOWNLOADS

DOWNLOAD YOUR PREFERRED DOCUMENT

On this page you will find links to forms that you will need to complete if you wish to make a claim or instruct us where to send money that may be due in the future. We also provide downloads that contain details of how we operate, such as our PIA policy booklet and privacy policy document. Whether you are an existing customer or just looking, please feel free to explore at your leisure.

EASY TO READ DOCUMENTS

Although insurance terms and conditions, and the other documents available on this page cannot be described as light reading, we have done our best to ensure that they are clear and concise. It is our aim to make sure that both existing and prospective clients have access to all the information they require in a format that is easy to understand and that avoids unnecessary complicated terms and industry jargon wherever possible.

MORE FORMS THAT MAY INTEREST YOU

POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (ISSUED ON 1/12/20)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (ISSUED ON 1/12/20)
POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (ISSUED ON 11/9/19)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (ISSUED ON 11/9/19)
Pet Insurance Australia Direct Credit Form
Pet Insurance Australia Claim Form
Privacy Policy Document
Pet Insurance Australia Cruciate Ligament Exam Form
Pre-existing Condition Review Form

Terms, conditions, waiting periods and limits apply. Pet Insurance Australia is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) (Hollard), is distributed and promoted by Pet Insurance Australia Pty Ltd (ABN 85 113 507 850; AR 326233) (Pet Insurance Australia) and administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923 ; AFSL 420183) (PetSure). Pet Insurance Australia acts as an authorised representative of Petsure. Any advice provided is general only. Please consider the Product Disclosure Statement available from www.petinsuranceaustralia.com.au in deciding whether to acquire or continue to hold, Pet Insurance Australia Pet Insurance.

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on help@petsure.com.au. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.

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