DOWNLOADS

DOWNLOAD YOUR PREFERRED DOCUMENT

On this page you will find links to forms that you will need to complete if you wish to make a claim or instruct us where to send money that may be due in the future. We also provide downloads that contain details of how we operate, such as our PIA policy booklet and privacy policy document. Whether you are an existing customer or just looking, please feel free to explore at your leisure.

EASY TO READ DOCUMENTS

Although insurance terms and conditions, and the other documents available on this page cannot be described as light reading, we have done our best to ensure that they are clear and concise. It is our aim to make sure that both existing and prospective clients have access to all the information they require in a format that is easy to understand and that avoids unnecessary complicated terms and industry jargon wherever possible.

DOCUMENTS & FORMS THAT MAY INTEREST YOU

POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 1/12/20)
SUPPLEMENTARY PDS – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 5/10/21)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 1/12/20)
SUPPLEMENTARY PDS – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 5/10/21)
POLICY BOOKLET – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS (EFFECTIVE DATE 29/06/18)
POLICY BOOKLET – PET ESSENTIAL & PET BASIC PLANS (EFFECTIVE DATE 6/12/18)
TARGET MARKET DETERMINATION – ACCIDENT COVER, COMPREHENSIVE & MAJOR MEDICAL PLANS
TARGET MARKET DETERMINATION – PET ESSENTIAL & PET BASIC PLANS
Privacy Policy Document
Pet Insurance Australia Claim Form
Pet Insurance Australia Cruciate Ligament Exam Form
Pre-existing Condition Review Form
Supplementary Financial Services Guide

*This promotion entitles you to the equivalent of 2 months free premium over the first year of cover. The discount will be spread over the course of the first year and deducted from the standard monthly payment. The quote provided shall include this discount. The discounted premium will be shown on your Certificate of Insurance, which is sent on acceptance of your policy. Please note this offer only applies to new policies. This offer cannot be used in conjunction with any other offer.

Terms, conditions, waiting periods and exclusions apply. Pet Insurance Australia is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure’s Authorised Representative (AR), Pet Insurance Australia Pty Ltd ABN 85 113 507 850, AR 326233. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at petinsuranceaustralia.com.au.

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on help@petsure.com.au. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.

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