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21 day cooling off period

Satisfaction guaranteed!

To ensure that you are happy with any pet policy you purchase, we give you three weeks during which you can cancel it without penalty. We know that our products offer excellent value for money and peace of mind, but we want you to be convinced as well. Whilst we are keen to attract new customers, we would like to make sure that all of our clients are completely satisfied with the policies they choose.

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Get a full refund

If you wish to cancel during the 21 day cooling off period, you can look forward to a full refund of any premium that you have paid. (Assuming that you have not already made a claim against the policy in question).

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We love satisfied customers

We always make sure that all of our clients are completely satisfied with the policies they choose and that they get value for their money.

Want to know more?

Have a look at our Frequently Asked Questions and find out more about our policies.