CUSTOMER SATISFACTION

21 DAY COOLING OFF PERIOD

Satisfaction guaranteed!

To ensure that you are happy with any pet policy you purchase, we give you three weeks during which you can cancel it without penalty. We know that our products offer excellent value for money and peace of mind, but we want you to be convinced as well. Whilst we are keen to attract new customers, we would like to make sure that all of our clients are completely satisfied with the policies they choose.

GET A FULL REFUND

If you wish to cancel during the 21 day cooling off period, you can look forward to a full refund of any premium that you have paid. (Assuming that you have not already made a claim against the policy in question).

WE LOVE SATISFIED CUSTOMERS

We always make sure that all of our clients are completely satisfied with the policies they choose and that they get value for their money.

VIEW COVER OPTIONS

COMMON QUESTIONS AND ANSWERS

WANT TO KNOW MORE?

Have a look at our Frequently Asked Questions and find out more about our policies.

*2 Month Offer Terms & Conditions can be viewed by clicking here

Pet Insurance Australia policies entered into for the first time prior to 8 May 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted, distributed and arranged by PetSure’s Authorised Representative (AR) Pet Insurance Australia Pty Ltd ABN 85 113 507 850, AR 326233 (PIA). Pet Insurance Australia policies entered into for the first time on or after 8 May 2023 and subsequent renewals of those policies are issued by PetSure and promoted, distributed and arranged by PetSure’s AR, PIA. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at petinsuranceaustralia.com.au.

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on help@petsure.com.au. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.

More info on Finder award can be found here.

^myPetPassTM is a rewards programme provided by PetSure (Australia) Pty Ltd ABN 95 075 949 923 (PetSure). Available to holders of active policies. myPetPassTM perks are provided by PetSure and third-party suppliers and also subject to these third-party suppliers’ terms and conditions. myPetPassTM perks may be amended or withdrawn any time without notice. PetSure does not guarantee that any particular third-party providers will continue to participate in myPetPassTM through the offer or provision of perks, or that the myPetPassTM rewards programme or any myPetPassTM perks or features of myPetPassTM will continue to be available. Full Terms & Conditions available at mypetpass.com.au/terms.

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