2022 Canstar Innovation Excellence
2024 MOZO Experts Choice Awards Exceptional Value Accident & Illness Pet Insurance
2025 Product Review Pet Insurance Provider of the Year
Finding the right cat pet insurance shouldn’t be complicated. It should feel as natural as the sound of a happy purr! At Pet Insurance Australia, we’ve kept things simple with one flexible plan that covers a broad range of conditions and costs. No confusing tiers, no endless options, just straightforward cover to help protect your cat. Because it means more time enjoying life with your feline companion.
| Option | What It Means | Your Choices | Why |
|---|---|---|---|
| Annual benefit limit2 | This is the maximum amount you can claim for per policy period, subject to any applicable excess, for eligible accidental injuries and illnesses, as well as emergency boarding. Booster Care and Routine Care (non insurance benefit) are subject to their own limits. | $15,000; $25,000 and $35,000 | Lower for budget-conscious premiums; higher if you want more protection. |
| Benefit Percentage14 (Reimbursement) | The percentage of the eligible vet bill we will cover before the applicable annual excess is applied. Where applicable, it is also subject to the annual benefit limit or Booster Care limit. | 70%, 80%, 90% | Higher % can allow you to claim more back on your eligible vet bills. |
| Annual Excess4 | The amount you may contribute to your claim. The annual excess applies to each eligible claim in the policy period until fully paid. | $0, $100, $300, $600* *$600 annual excess not available with 70% benefit percentage | Choose a higher annual excess to help lower your premium. Just remember you may pay more out of pocket at claim time. |
| Routine care add-on7 | Optional non-insurance benefit to cover for everyday care such as vaccinations, microchipping, flea/tick | An optional benefit which you can add to your policy | Add for additional vet-cost cover. |
| Specified dental conditions add-on (Booster Care13) | Optional cover for specified dental conditions, subject to the Booster Care limit of $2500 | An optional benefit which you can add to your policy | Add for extra vet-cost protection; Great for breeds prone to dental issues. |
| Specialised therapies add-on (Booster Care13) | Optional cover for specialised therapies, subject to the Booster Care limit of $2500 | Add to your policy or skip | Add to boost vet-cost protection; skip to lower premium |
| Waiting periods8 | The time from your policy start date when your pet isn’t covered for certain conditions or benefits in the first year you first obtained cover for them. If a condition exists or occurs during the waiting period, it will be considered a pre-existing condition and may be excluded from cover. | Accidental injury – 2days Illness – 30days Cruciate Ligament Conditions – 6 months Specified dental conditions (Booster Care) – 6 months Behavioural conditions (Booster Care)– 30days | Starting early helps ensure your pet is covered sooner rather than later |
| Multi-pet discount12 | A percentage saving when you insure more than one pet. | Get 5% off for each additional pet you insure after the first, up to 15% max. Example: 2nd pet: 5% | Helpful for multi-pet households. |
| Choice of vet | Use any licensed vet in Australia, other than yourself. | Included on all policies | Continue care with your preferred vet |
Finding the right cat pet insurance shouldn’t be complicated. It should feel as natural as the sound of a happy purr! At Pet Insurance Australia, we’ve kept things simple with one flexible plan that covers a broad range of conditions and costs. No confusing tiers, no endless options, just straightforward cover to help protect your cat. Because it means more time enjoying life with your feline companion.
This is the maximum amount you can claim for per policy period, subject to any applicable excess, for eligible accidental injuries and illnesses, as well as emergency boarding.
Booster Care and Routine Care (non insurance benefit) are subject to their own limits.
$15,000; $25,000 and $35,000
Lower for budget-conscious premiums; higher if you want more protection.
The percentage of the eligible vet bill we will cover before the applicable annual excess is applied.
Where applicable, it is also subject to the annual benefit limit or Booster Care limit.
70%, 80%, 90%
Higher % can allow you to claim more back on your eligible vet bills.
The amount you may contribute to your claim. The annual excess applies to each eligible claim in the policy period until fully paid.
$0, $100, $300, $600*
*$600 annual excess not available with 70% benefit percentage
Choose a higher annual excess to help lower your premium. Just remember you may pay more out of pocket at claim time.
Optional non-insurance benefit to cover for everyday care such as vaccinations, microchipping, flea/tick
An optional benefit which you can add to your policy
Add for additional vet-cost cover.
Optional cover for specified dental conditions, subject to the Booster Care limit of $2500
An optional benefit which you can add to your policy
Add for extra vet-cost protection; Great for breeds prone to dental issues.
Optional cover for specialised therapies, subject to the Booster Care limit of $2500
Add to your policy or skip
Add to boost vet-cost protection; skip to lower premium
The time from your policy start date when your pet isn’t covered for certain conditions or benefits in the first year you first obtained cover for them.
If a condition exists or occurs during the waiting period, it will be considered a pre-existing condition and may be excluded from cover.
Accidental injury – 2days
Illness – 30days
Cruciate Ligament Conditions – 6 months
Specified dental conditions (Booster Care) – 6 months
Behavioural conditions (Booster Care)– 30days
Starting early helps ensure your pet is covered sooner rather than later
A percentage saving when you insure more than one pet.
Get 5% off for each additional pet you insure after the first, up to 15% max.*
Example:
2nd pet: 5%
Helpful for multi-pet households.
Use any licensed vet in Australia, other than yourself.
Continue care with your preferred vet
Helpful for multi-pet households.
| What is Covered in all Plans |
|---|
Specified Accidental injuries and illnesses |
Tick paralysis |
Cancer treatment |
Skin conditions |
Hereditary and congenital conditions |
Emergency boarding |
Eye and ear conditions |
Cruciate ligament conditions (6 month waiting period applies but may be waived on application) |
| Exclusions |
|---|
Certain pre-existing conditions |
Dental procedures ($2,500 with Booster Care13) |
Behavioural problems ($2,500 with Booster Care13) |
Elective treatments and procedures |
Food and diets |
Grooming |
Pregnancy |
Pet accessories |
Because prevention is just as important as treatment, our optional Routine Care7 helps cover the everyday essentials your cat needs to stay happy and healthy. Our Routine Care7 non-insurance benefit helps with the basics, from vaccinations and desexing through to regular wellness checks (up to $200 a year), so you can stay on top of their health.
Any Vet, Anywhere
Visit any registered vet across Australia
LiveVet®¹⁰ Access
Complimentary 24/7 online vet care whenever you need advice
Fast Claims with GapOnly®¹¹
At over 1,000 clinics, you just pay the gap on eligible claims; we handle the rest
Multiple Annual Benefit Limits2
Choose from $15,000, $25,000 or $35,000, depending on your needs
Save with Multi-Pet Discount¹²
Multi-tiered discounts available when you insure more than one pet: 2nd pet: 5%, 3rd pet: 10%, 4th and any subsequent pets: 15%
Pick what suits you: $0, $100, $300, $600 (not available on the 70% plan)
Don’t just take our word for it. PIA holds a 4.7-star rating on Google from over 600 Australian pet owners. Here’s what pet owners say about our cover, and how we helped when it mattered most.
![]()
Nikki LevinTrustindex verifies that the original source of the review is Google.
Absolutely incredible service to the absolute highest standard. Pay back is immediate, gap cover is accepted, and in general the nicest most caring humans. I could not support my precious dog without their support. Could not recommend highly enough.![]()
Jen WebsterTrustindex verifies that the original source of the review is Google.
My normally very healthy, happy 16th month old chihuahua suddenly became very ill and had to be rushed to the animal hospital. After lots of tests and an overnight stay plus a week of strong antibiotics, she is now back to her normal lovely self. PIA accepted all the claims and processed the payments whilst I was still at the hospital. I could not be happier with the service I received from PIA.![]()
Simone RichardsonTrustindex verifies that the original source of the review is Google.
Only need to pay the gap, prompt claims and high proportion of costs covered- wouldn’t be without - so grateful for PIA for our golden retriever- wouldn’t be without - highly recommend!![]()
Brad DeasTrustindex verifies that the original source of the review is Google.
We have been insured with Pet Insurance Australia for our dog Ella for about 4 years now. The claiming process is extremely easy online and we usually receive our rebate within a day or so. Most recently we attended Sash Veterinary Hospital and they were able to process our claim for us so we only had to pay the gap payment. I would highly recommend Pet Insurance Australia.![]()
Personal GmailTrustindex verifies that the original source of the review is Google.
PIA have become one of the best in their field. I highly recommend them, in fact many of my friends have signed up after my recommendation.![]()
Richard Taylor (artywah)Trustindex verifies that the original source of the review is Google.
Our dog has had to undergo specialist cancer treatment and ongoing follow-up care. The PIA claims process has been easy to manage and has offered peace of mind for the cost of treatment![]()
Bianca BonnyTrustindex verifies that the original source of the review is Google.
Great Experience for my Beaglier Daisy! Easy, Stressfree and the whole team is great! Highly recommend![]()
Diane McKayTrustindex verifies that the original source of the review is Google.
Excellent. Never a problem. Claims paid promptly.![]()
Jeffrey MarcTrustindex verifies that the original source of the review is Google.
Very easy process to claim and fast reimbursement. It has been a massive help with helping our dog with his allergies. Very happy with them.Google rating score: 4.7 of 5, based on 471 reviewsVerified by TrustindexTrustindex verified that these reviews were published on Pet Insurance Australia's Google Business Profile. Learn more
Testimonials are based on individual circumstances and varying factors such as cover options, excess, risk ratings and available discounts apply.
Whiskers is Jess’s 5-year-old Maine Coon who encountered a nasty fall, causing a fracture to her leg. Whiskers needed urgent vet care, with treatment costs totaling $4,000. Naturally, her owner wanted the best care possible without worrying too much about the financial impact of her injury.
| Annual benefit limit | $35,000 |
|---|---|
| Benefit percentage (reimbursement) | 90% |
| Annual Excess selected | $0 |
| Optional add-ons: | Booster Care (for specified dental conditions and specialised therapies like physio and prescribed medication for behavioural conditions) + Routine Care, non-insurance benefit (to help with eligible non-insurance everyday wellness items like vaccinations). |
Luckily, Whisker’s owners had a Select & Protect policy with a chosen annual benefit of $35,000, 90% benefit cover and a $200 excess. That means $3,600.00 will be taken care of by the insurance, with Whisker’s owners needing to cover 10% of the amount and the $200 excess, with the final out-of-pocket amount equaling a total of $600.
Jess will pay:
Example only. Customer experience may vary depending on individual circumstances. Claims assessment subject to policy terms and conditions. Please refer to the Product Disclosure Statement and Target Market Determination before deciding if this product is right for you
Cats are experts at hiding when something is wrong, so illness and injury can surface suddenly, and the vet bill lands just as fast. Below are ten of the conditions we see most often in cats, with the highest amount PIA has paid on a single claim for each, so you can see what unexpected care really costs and how cover helps.
| Gastrointestinal Tract Condition | $13,065.41 |
| Urinary System Disorder | $14,079.15 |
| Urinary System Disorder – Other | $9,520.35 |
| Skin Condition – Infection/Allergy/other Signs and Symptoms | $4,613.17 |
| Muscle/Skeletal Condition – Arthritis | $8,306.89 |
| Accident – Tissue Damage or Fracture (Trauma) | $8,327.60 |
| Respiratory Tract Condition | $9,761.00 |
| Heart Condition | $7,285.15 |
| Clinical Sign | $8,574.02 |
| Eye Condition | $5,756.84 |
*Petsure data for PIA claims 2025
You can select an annual benefit limit of $15,000, $25,000, or $35,000 to match your cat’s needs.
You choose the cover level: up to 70%, 80%, or 90% of eligible vet bills. The higher the percentage, the less you can expect to pay out of pocket.
You can select an annual excess of $0, $100, $300, or $600. (Note: the $600 excess option is not available if you select 70% reimbursement.) A higher excess means a lower premium, but will mean more out of pocket costs at claim time.
Chronic pre-existing conditions are excluded. However, if your cat had a temporary condition that has resolved and been symptom-free for a set period, it may be considered for future cover. To learn more about how pre-existing conditions work, click here.
Accidental injuries: 2 days
Illness: 30 days Cruciate ligament conditions: 6 monthsIf Booster Care13 is selected:
Premiums are based on your cat’s age, breed, and the cover level you select (annual benefit limit, reimbursement (benefit) percentage, and excess, as well as optional benefits).
Enrolling your cat early—whether a kitten or a young adult—means they can be protected before common health problems like diabetes, or arthritis appear. This can reduce the likelihood of exclusions for common pre-existing conditions and can give your cat cover for new conditions that develop along the way.
1 - Terms & Conditions Apply. 2 Month Offer Terms & Conditions can be viewed by clicking here
2 - Depending on your level of cover. Policy T&Cs, limits, exclusions, waiting periods and excess may apply.
3 - You may be eligible for a higher limit; if so, this will be specified in your certificate of insurance.
4 – Applies per Policy Period and is deducted from the benefit payable to you, depending on the cover option chosen. Please note the $600 excess option is not available with a 70% benefit percentage.
5 – T&Cs Apply. MyPetPass® is a rewards programme provided by PetSure (Australia) Pty Ltd ABN 95 075 949 923 (PetSure). Available to holders of active policies. myPetPass® perks are provided by PetSure and third-party suppliers and also subject to these third-party suppliers’ terms and conditions. myPetPass® perks may be amended or withdrawn any time without notice. PetSure does not guarantee that any particular third-party providers will continue to participate in myPetPass® through the offer or provision of perks, or that the myPetPass® rewards programme or any myPetPass® perks or features of myPetPass® will continue to be available. Full Terms & Conditions available at mypetpass.com.au/terms.
6 – After all documentation received.
7 - A separate limit applies to the non-insurance Routine Care item. Routine Care limits apply to specific routine care items. Click here for more info.
8 - There is a 6-month waiting period for cruciate ligament claims. This waiting period may be waived at our discretion. For details on the waiver process, refer to the applicable Product Disclosure Statement.
9 - Terms & Conditions Apply. 3 Month Offer Terms & Conditions can be viewed by clicking here
10 - Live Vet Support is a service provided by PetSure that gives you 24/7 access to general veterinary telehealth advice for your insured pet(s) via online video or chat, via the Customer Portals owned and operated by PetSure. Access to Live Vet Support consultations subject to the Customer Portal terms of use.
11 - Available at participating vets, find your nearest GapOnly® Vet at gaponly.com.au. The gap is the difference between the vet’s invoice and the eligible claim benefit under your pet insurance policy. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. GapOnly® is available on eligible claims at participating vets with a pet insurance policy from a GapOnly® pet insurance partner.
12 - A 5% discount off your second pet insured, 10% discount off your third pet insured, 15% discount off your fourth and subsequent pets insured. For full terms and conditions of this discount, click here
13 - Policy T&Cs, Booster Care limit, applicable benefit percentage, waiting periods and exclusions apply. Annual excess may apply.
14 - Policy T&Cs, limits, exclusions and waiting periods apply. Annual excess may apply.
15 - Depending on the level of cover chosen
Pet Insurance Australia policies entered into for the first time prior to 8 May 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted, distributed and arranged by PetSure’s Authorised Representative (AR) Pet Insurance Australia Pty Ltd ABN 85 113 507 850, AR 326233 (PIA). Pet Insurance Australia policies entered into for the first time on or after 8 May 2023 and subsequent renewals of those policies are issued by PetSure and promoted, distributed and arranged by PetSure’s AR, PIA. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. the PDS and Target Market Determination available at petinsuranceaustralia.com.au.
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on [email protected]. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.