Our pets are beloved members of our family, which is why we want to provide them with the best healthcare possible. Unfortunately, veterinary bills can be expensive, which is why, in Australia, an astonishing amount of veterinary treatment cases lead to pets being put to sleep every year. Fortunately, by purchasing insurance, your pets may be able to receive the treatments they need.
We can see why dog and cat insurance is one of the fastest growing forms of insurance in Australia, but we believe there are still far too many cats and dogs that remain uninsured. If you want to find out why so many pet lovers think that insurance is a necessity, don’t hesitate to contact our friendly professionals. We understand that you may want to compare your cover options, so our friendly professionals are happy to help.
We started our business as a family that’s truly passionate about pets, and we’ve since grown to become one of the most highly recommended pet insurance providers in the nation. We aim to make obtaining great value insurance for your pets as straightforward as possible, which is why you can get a quote using our website in the space of a few minutes. Once you’re insured with Pet Insurance Australia, you can feel confident with our top customer service for the entirety of your pet’s life. If you need to make a claim, you can again use our simple online tools. Of course, there’s always somebody on the other end of the phone should you need to discuss an issue with us directly, and you can always expect a prompt and professional service.
By choosing Pet Insurance Australia, you can rest assured that your furry family member is in the best of hands. And that’s not just because your pet is protected by our pet insurance policy, but thanks to our partnership with GapOnly™, your wallet will enjoy a level of protection too. Working alongside your pet insurance policy, GapOnly™ provides on-the-spot access to your pet insurance benefit for eligible claims, so you don’t need to pay the full Vet invoice upfront and wait to be reimbursed. In fact, as the name suggests, with GapOnly™ you only pay the gap – or the amount not covered by your policy. Simple.
Michael from Sydney saved almost $5,000 on vet bills thanks to Pet Insurance Australia. Eight months ago Michael bought an eight week-old Bullmastiff called Floyd and immediately signed up for pet insurance. And it’s just as well he did! Since then Floyd has developed hip dysplasia, a pre-cursor to an arthritic hip, and cost Michael $4,808 in vet bills.
“I took out a policy when our cavalier was 10 weeks old. He was a normal healthy boy. Due to an accident when he was 3 we have had major surgery on both back legs 4 times. He is now 8 yrs old and is still leading a normal happy life. PIA has always been brilliant and I would highly recommend them. Yes, the premium goes up each year but as he gets older his needs will get more so that is the reality of having a fur baby. It has definitely been worth having.” – Dec 2019
“I have been using Pet Insurance Australia for both of my dogs for nearly 10 years. I would not hesitate to recommend them to anyone. As a matter of fact, I have recommended them to a lot of people. So far they have been easy to deal with and all my eligible claims, from elbow dysplasia surgery to stereotactic radiotherapy, have been paid for no questions asked and now they got even better with GapOnly.” – Jan 2020
Pet Insurance Australia is a family owned pet insurance business, catering for the needs of Australian pet owners and their pets. As proud pet owners ourselves with a passion for pets, we know just how important pets are to their owners. Compare our offers if you are interested, we provide quick quotes for Australian customers.
We provide a range of pet insurance cover options for pet owners, whether you live in a large city or a remote part of the country. Because we deal only with pet insurance, we can offer our clients excellent value for money and a highly efficient claims service.
As with any other type of cover, the main reason that our clients choose to insure their dogs and cats are for the peace of mind that it provides them. Unfortunately, veterinary bills can be expensive, especially in the event that your pet should fall seriously ill. Pet Insurance Australia wants to provide you with the best possible options for your pet – cat or dog. Knowing that you have the assistance of pet insurance for treatment when your pet needs it most can be a great comfort at such times.
Your pet can be covered for life as long as there are no breaks in cover, with cover subject to the terms and conditions of your renewing policy.
Browse our testimonials to see what our customers are saying.
As all pet owners will surely agree, no cat or dog is the same as another. They’re all unique and inimitable in their own special ways. For that reason, Pet Insurance Australia presents pet owners with a broad range of cover options so that they can choose the most suitable pet insurance policy for their cat or dog. Your pet’s health is a top priority, so call us today to find out more.
Pet insurance helps provide peace of mind by providing financial assistance towards eligible vet expenses resulting from an unexpected illness or specified accidental injury. Pet Insurance Australia offers three different levels of cover to choose from depending on your requirements – you should consult the relevant Product Disclosure Statement for the full policy Terms and Conditions.
We love pets of all shapes and sizes. However, at this stage, we only offer insurance for cats and dogs. Breeds of cats and dogs that have been listed by your State or Territory as dangerous, prohibited or restricted are not covered.
We are proud to offer the GapOnlyTM service at participating vets, meaning for eligible treatments, clients will only need to pay the gap between the pet insurance benefit and vet’s invoice. If your current vet is not signed-up to utilise the GapOnlyTM service, clients can send their claim documents by post or lodge their claim via the online Pet Portal. All claim reimbursements are subject to the policy terms and conditions, exclusions, limits and excess.
Yes. We cover for hereditary and congenital conditions as long as there are no signs or symptoms of that condition prior to the commencement of your policy or within the applicable waiting period.
Like all insurance, anything that existed, or you were aware of prior to your policy is generally excluded from cover. Insurance policies are there to protect against the unexpected so for this reason, claims relating to pre-existing conditions are not covered. This helps keep coverage fair for all of our customers.
However, we know that some conditions can genuinely be resolved or cured. So for that reason, pre-existing conditions are assessed differently depending on whether they are chronic conditions or temporary conditions for your pet.
See Pre-existing Condition page for more information.
Yes. Once your pet is accepted and as long as you continue to renew your policy and pay your premiums with no break or gap in cover, your pet will be covered for eligible vet expenses for life (with cover subject to the applicable terms and conditions of the policy for each renewal period). You can apply for Pet Essentials cover as long as your pet is over 8 weeks of age and younger than 12 years. For Comprehensive and Major Medical cover, pets need to be over 8 weeks of age and younger than 9 years.
For adopted Pets, if you can provide us with proof of adoption or transfer of ownership papers we will only request veterinary history from the date you took ownership onwards. Refer to the Claims section of your PDS on page 36 (Major & Medical) or page 38 (Essentials) for full details on how to submit a claim and required documents.
For more information on how to claim, click here.
Pet Insurance Australia now offer GapOnlyTM on eligible bills which means you can claim on the spot at participating vets. This will leave you less out-of-pocket on expenses and more confident in your ability to seek pet care at a moment’s notice. Contact our team on 1800 043 552 if you’d like more information.
Terms, conditions, waiting periods and limits apply. Pet Insurance Australia is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473; AFSL 241436) (Hollard), is distributed and promoted by Pet Insurance Australia Pty Ltd (ABN 85 113 507 850; AR 326233) (Pet Insurance Australia) and administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923 ; AFSL 420183) (PetSure). Pet Insurance Australia acts as an authorised representative of Petsure. Any advice provided is general only. Please consider the Product Disclosure Statement available from www.petinsuranceaustralia.com.au in deciding whether to acquire or continue to hold, Pet Insurance Australia Pet Insurance.
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on firstname.lastname@example.org. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.