The satisfaction of our policy holders is extremely important to Pet Insurance Australia. We always ensure that all your complaints are solved in a professional matter.
how can you make a complaint?
Call our trained consultants
If you have any concerns about our products or services or wish to dispute the outcome of a decision, we will work with you to resolve it. You can get in touch with us by calling one of our trained consultants.
Still not happy?
We’ll call you in 2 days
If, after speaking to our team, you are still not happy with the outcome, the matter will be escalated to the Manager of the relevant department who will call you within 2 business days.