Now You Can Claim Up To 30k A Year*
Our pets are beloved members of our family, which is why we want to provide them with the best healthcare possible. Unfortunately, veterinary bills can be expensive, which is why, in Australia, an astonishing amount of veterinary treatment cases lead to pets being put to sleep every year. Fortunately, by purchasing pet health insurance, your cats and dogs may be able to receive the treatments they need.
While dog and cat insurance is one of the fastest-growing forms of health insurance in Australia, we believe there are still far too many cats and dogs that remain uninsured. If you want to find out why so many pet lovers think that insurance is a necessity, don’t hesitate to contact our friendly pet insurance professionals. If you are ready to get pet insurance but not sure what cover is right for you, call our friendly team and we can help you compare your cover options and choose the policy that best suits you and your pet’s needs.
Vet care in your pocket
VetChat is a new service that connects you with trusted Australian vets via chat or video call online, within minutes anytime, anywhere. Pet Insurance Australia customers can get complimentary access to a VetChat consult anytime they need it, 24/7. T&Cs apply.
We started our business as a family that’s truly passionate about pets, and we’ve since grown to become one of the most highly recommended pet insurance providers in the nation. We aim to make obtaining great value insurance for your pets as straightforward as possible, so we’ve designed a simple and easy system so you can get a quote online, in just a few minutes. When you’re insured with Pet Insurance Australia, you can feel confident your pet’s health emergencies will be less stressful with our friendly, prompt, and expert customer service for the entirety of your pet’s life. If you need to make a claim, we also have a range of simple online tools to streamline the process. Of course, there’s always somebody on the other end of the phone should you need to discuss an issue with us directly, and you can always expect fast and professional service with PIA.
By choosing Pet Insurance Australia, you can rest assured that your furry family member is in the best of hands. And that’s not just because your pet is protected by our pet insurance policy, but thanks to our partnership with GapOnly®, your wallet will enjoy a level of protection too. Working alongside your pet insurance policy, GapOnly® provides on-the-spot access to your pet insurance benefit for eligible claims, so you don’t need to pay the full Vet invoice upfront and wait to be reimbursed. In fact, as the name suggests, with GapOnly® you only pay the gap – or the amount not covered by your policy. Simple.
Michael from Sydney saved almost $5,000 on vet bills thanks to Pet Insurance Australia. Eight months ago Michael bought an eight week-old Bullmastiff called Floyd and immediately signed up for pet insurance. And it’s just as well he did! Since then Floyd has developed hip dysplasia, a pre-cursor to an arthritic hip, and cost Michael $4,808 in vet bills.
“I took out a policy when our cavalier was 10 weeks old. He was a normal healthy boy. Due to an accident when he was 3 we have had major surgery on both back legs 4 times. He is now 8 yrs old and is still leading a normal happy life. PIA has always been brilliant and I would highly recommend them. Yes, the premium goes up each year but as he gets older his needs will get more so that is the reality of having a fur baby. It has definitely been worth having.” – Dec 2019
“I have been using Pet Insurance Australia for both of my dogs for nearly 10 years. I would not hesitate to recommend them to anyone. As a matter of fact, I have recommended them to a lot of people. So far they have been easy to deal with and all my eligible claims, from elbow dysplasia surgery to stereotactic radiotherapy, have been paid for no questions asked and now they got even better with GapOnly.” – Jan 2020
PIA is an award-winning pet insurance provider, catering for the needs of Australian pet owners and their four-legged friends. As proud pet owners ourselves, with a passion for pets, we know just how important pets are to their owners. Compare our offers to find the perfect policy for you. We provide quick quotes for Australian customers.
We provide a range of competitive pet insurance cover options for pet owners, whether you live in a large city or a remote part of the country. Also, because we deal only with pet insurance, we can offer our clients excellent value for money and a highly efficient claims service.
As with any other type of cover, the main reason that our clients choose to insure their dogs and cats are for the peace of mind that it provides them. Unfortunately, veterinary bills and managing a sick or injured pet can be expensive. Pet Insurance Australia wants to provide you with the best possible options for your pet – cat or dog. Knowing that you have the assistance of pet insurance for treatment when your pet needs it most can be a great comfort at such times.
Your pet can be covered for life as long as there are no breaks in cover, with cover subject to the terms and conditions of your renewing policy.
Browse our testimonials to see what our customers are saying.
As all pet owners will surely agree, no cat or dog is the same as another. They’re all unique and inimitable in their own special ways. For that reason, Pet Insurance Australia presents pet owners with a broad range of cover options so that they can choose the most suitable pet insurance policy for their cat or dog. Your pet’s health is a top priority, so call us today to find out more.
Pet insurance works similarly to other types of insurance but is designed to cover veterinary expenses for your pets if they have an unexpected illness or injury. Here's how it typically works:
Pet Insurance can cover a wide range of common pet accidents and illnesses, including cancer treatments, fractures, Intervertebral Disc Disease (IVDD) and allergies^. Depending on your chosen level of cover, you may also be able to claim an annual amount for non-insurance-based treatments like training, microchipping and desexing*. It is crucial to note that certain conditions and treatments may not be covered by your insurance policy. The specifics vary based on your chosen pet insurance plan, so it’s important to carefully read your policy booklet, Product Disclosure Statement (PDS) and Target Market Determination (TMD) to compare policies and select the one that best suits the needs of you and your pet. For essential information about Pet Insurance Australia policies, please refer here.
^Subject to limits, benefit percentage, excess and exclusions
*Subject to limits and exclusions
Pet Essentials – Specified Accidental Injury and Illness Cover (subject to an annual condition limit).
Comprehensive Cover – specified Accidental Injury and Illness Cover^.
Major Medical Cover – Specified Accidental Injury, Illness and Routine Care Cover (non-insurance benefit).
We love pets of all shapes and sizes. However, at this stage, we only offer insurance for cats and dogs. Breeds of cats and dogs that have been listed by your State or Territory as dangerous, prohibited or restricted are not covered.
The Waiting Periods that apply are:
30 days – for Conditions covered under the Illness Cover.
6 months – for Cruciate Ligament Conditions (may be waived on application, refer to the Product Disclosure Statement for more information.
Specified accidental injuries are covered from 11:59pm from the commencement date of the first policy period.
With all pet insurance there are general exclusions.
At Pet Insurance Australia we also have some general exclusions that will affect your coverage. Unless the relevant item appears on your Certificate of Insurance, we don’t provide cover or pay benefits for:
For more information on what is not covered in our policies take a look at our Product Disclosure Statement (PDS) under important notices on our website.
Yes, at Pet Insurance Australia, your pet is eligible for new policies from eight weeks until their ninth birthday for our Major Medical and Comprehensive insurance plans. For our Pet Essentials policy, pets are eligible for cover from eight weeks of age until their 12th birthday. However, pets who hold a policy with us, with no insurance break, will have lifetime cover for their dog or cat. /p>
Yes. We cover for hereditary and congenital conditions as long as there are no signs or symptoms of that condition prior to the commencement of your policy or within the applicable waiting period.
Yes, you can choose any vet you wish if they are registered veterinarians in Australia. If you want to access the GapOnly® service, where you can claim on the spot at your veterinary clinic, it is vital to check they are participating on this platform.
Making a pet insurance claim for eligible veterinary costs is simple with Pet Insurance Australia. You can lodge a claim via our pet portal on our website, directly at your veterinary clinic with the GapOnly® platform or a postal paper claim. GapOnly® on the spot claims are only available at participating veterinary clinics. To find out more on how you can make a claim, take a look here.
You can cancel your policy with us anytime by contacting our customer service team. The cancellation will be effective once we provide you with a written confirmation of your request, either by email or letter.
*2 Month Offer Terms & Conditions can be viewed by clicking here
Pet Insurance Australia policies entered into for the first time prior to 8 May 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted, distributed and arranged by PetSure’s Authorised Representative (AR) Pet Insurance Australia Pty Ltd ABN 85 113 507 850, AR 326233 (PIA). Pet Insurance Australia policies entered into for the first time on or after 8 May 2023 and subsequent renewals of those policies are issued by PetSure and promoted, distributed and arranged by PetSure’s AR, PIA. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at petinsuranceaustralia.com.au.
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations. If you are experiencing vulnerability and would like more information on the extra care we can provide please email us on firstname.lastname@example.org. You can also access our underwriter’s Family Violence Policy here, and their website also contains additional accessible ways you can contact us.