Does Pet Insurance Australia pay the vet directly for my pet’s treatment?

Pet Insurance Australia is proud to offer the GapOnlyTM service at participating vets, meaning for eligible treatments, clients will only need to pay the gap between the pet insurance benefit and vet’s invoice. If your current vet is not signed-up to utilise the GapOnlyTM service, clients can send their claim documents by post or lodge their claim via the online Pet Portal. All claim reimbursements are subject to the policy terms and conditions, exclusions, limits and excess.